Shipping policy

🚚 Shipping Policy – Rigged Touring (Australia)

Effective Date:  24/05/2025
Website: https://riggedtourin.myshopify.com/

At Rigged Touring, we aim to get your gear to you quickly and reliably, whether you’re in the city or off the beaten track. This Shipping Policy outlines how and when your order will be delivered, including your rights under Australian Consumer Law.

🔒 Order Processing Times

  • Orders are processed within 1–3 business days (Monday–Friday).

  • Orders placed on weekends or public holidays are processed the next business day.

  • You will receive a confirmation email once your order is placed, and a second email with tracking info once shipped.

🇦🇺 Domestic Shipping (Australia-Wide)

We ship via trusted Australian couriers including Australia Post, Sendle, and CouriersPlease.

Shipping Option Estimated Delivery Cost
Standard 3–8 business days Flat rate or free over $X
Express 1–3 business days Additional fee applies

Note: Remote and regional areas may experience longer delivery times.

🌏 International Shipping

We currently ship to selected countries including NZ, USA, UK, and Canada.

  • Delivery timeframes: 7–20 business days (varies by destination).

  • Customs duties or taxes may apply based on your country’s regulations.

  • Rigged Touring is not responsible for delays or fees caused by customs.

📦 Tracking & Delivery

  • All orders include tracking, which is emailed once the order is dispatched.

  • Please ensure your address is correct before placing your order.

  • If your parcel is returned due to incorrect address or failed delivery attempts, you may be responsible for redelivery costs.

⚠️ Delays & Force Majeure

While we do our best to meet all estimated delivery windows, we are not liable for delays caused by:

  • Natural disasters

  • Transport strikes

  • Carrier or customs backlogs

  • Acts of government or pandemics

We’ll notify you promptly if there’s a major shipping disruption.

📬 Lost, Stolen or Damaged Parcels

If your parcel is:

  • Lost: Contact us within 14 days of estimated delivery.

  • Damaged: Take photos and contact us immediately upon receiving the parcel.
    We’ll investigate and work with the carrier to resolve the issue, in accordance with your rights under Australian Consumer Law.

📞 Need Help?

Got a shipping question or concern? We're here to help.

📧 Email: riggedtourin@gmail.com

🌐 Website: https://riggedtourin.myshopify.com/